IT Technician Job at Jacobson Memorial Hospital, Elgin, IL

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  • Jacobson Memorial Hospital
  • Elgin, IL

Job Description

Salary: $49,317 - 80,413 per year Requirements:

  • Strong hands-on technical support capability with the ability to quickly identify and resolve hardware and software problems
  • Experience supporting multiple operating systems, including Windows, macOS, and Linux
  • Working knowledge of networking fundamentals, including LAN setup, VPN configuration, firewall administration, and security practices
  • Familiarity with troubleshooting common business software, including Microsoft Office
  • Clear and effective communication skills for explaining technical issues to non-technical users and delivering excellent service
  • Ability to manage desktop hardware, laptops, printers, and related peripherals while maintaining secure configurations
  • Experience with help desk and ticketing platforms such as ServiceNow or Jira, with IT support workflow experience highly valued
Responsibilities:
  • Provide end-user technical assistance for hardware, software, and network-related issues across a range of platforms
  • Maintain and support desktop computers, laptops, printers, and peripheral devices to keep systems running smoothly
  • Diagnose and resolve operating system, application, and enterprise tool issues, including tools such as BMC Remedy, ServiceNow, Jira, and help desk systems
  • Configure and administer network environments, including LANs, VPNs, firewalls, and other security controls to protect company data
  • Help set up and support IT infrastructure components such as switches, routers, and servers
  • Manage user access in Active Directory and similar directory services, including password resets and permission updates
  • Record incidents and resolutions accurately and escalate complex problems when needed for timely closure
Technologies:
  • Active Directory
  • Firewall
  • Hardware
  • Support
  • JIRA
  • LAN
  • Linux
  • macOS
  • Network
  • Security
  • ServiceNow
  • VPN
  • Windows

More:

We are seeking an IT Technician to join our dynamic team and play an important role in supporting and improving our technology environment. In this paid, in-person role, we offer an opportunity to build your skills in a fast-paced, technology-driven setting while contributing directly to daily business operations. We provide a collaborative workplace and a benefits package that includes dental, health, vision, and life insurance, paid time off, an employee assistance program, a referral program, and a retirement plan. The hourly pay range for this position is $23.71 to $38.66.

last updated 29 week of 2026

Job Tags

Hourly pay, Full time, Work at office

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