Job Description

Radiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Huntsville area. Employee ownership, generous 401K and profit sharing, health/dental/life/vision insurance benefits, interesting assignments, educational reimbursement, competitive salaries, and a pleasant work environment combined to make Radiance Technologies a great place to work and succeed.

Responsibilities

• Provide end-user support to resolve application and hardware problems. Provide technical support in automating operations.
• Participate in the Radiance process to resolve the incident in a timely manner.
• Log and triage incidents
• Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups.
• Provide inputs to contribute towards updating knowledge articles.
• Contribution to continuous service improvement plans).
• installing/updating software and in diagnosing hardware malfunctions. Implement modifications to system configurations to accommodate current and future upgrades and updates. Maintain applications, and Microsoft Office 365.
• Provide information and training to staff on corporate information systems.
• Research products/equipment for budget planning/purchasing.
• Maintain and clean computer equipment, including fixed preventive maintenance activities.
• Troubleshoot Desktop and Network issues.
• Provide end-user support for copiers; train staff in operating copiers and using complex functions.
• Assist with maintaining and updating hardware inventory.
• Assist with audit of software licenses.

Required Skills

• US Citizenship with ability to obtain a Secret Security clearance.
• Excellent in person customer service skills
• Knowledge of Windows Server & Windows OS

Required Experience

• Two years of relevant experience in the field of Information Technology
• Two or more years of experience providing technical support in a commercial organization with a networked computer environment

Radiance Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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