Job Description

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Job Title: Information Technology (IT) Technician Department: Information Technology Location: Ukiah, CA Status: Full-Time, Non-Exempt Hours: 40 hours per week Salary: $21.00 - $27.30 per hour (Depending on Experience) Open Date: May 20, 2025 Close Date: Open until filled

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview: The IT Technician at Redwood Community Services is pivotal in ensuring seamless operation of internal and external IT systems. This role focuses on delivering top-tier technical support to staff, resolving issues efficiently, and maintaining the agency's technology infrastructure. Responsibilities include installing and upgrading software/hardware, generating actionable reports, and collaborating with internal teams and external vendors. As a key support contact, the IT Technician manages helpdesk operations, troubleshoots technical challenges, and safeguards the performance and security of IT assets.

Key Responsibilities:

• Deliver responsive technical support, perform routine system maintenance, and create user-friendly guides and training programs.
• Monitor system performance, execute regular backups, manage cybersecurity tools, and produce data-driven reports to uncover trends and drive improvements.
• Leverage strong problem-solving skills, deep knowledge of IT systems, and clear communication to resolve issues and enhance user experience.

Qualifications:

• Associate's degree in Information Technology, or equivalent experience.
• Minimum of two years in IT support, with the ability to thrive independently and collaboratively.
• Comprehensive expertise in computer hardware, software, and network systems.

Conditions of Employment:

• May work across all agency programs as needed.
• Occasional flexible work schedule required to meet individual client needs.
• Must possess a valid CA Driver's License, current auto insurance, and a clean DMV printout (no more than 3 points).
• Must pass a clear background check with DOJ, CACI, FBI, CCL.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Training Provided:

• Comprehensive onboarding including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, and Collaborative Problem Solving.

Benefits:

• Comprehensive benefits package available. Benefits:

To Apply: Please visit our website at Redwood Community Services to apply or learn more about our values and services.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.

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