Job title Services Engineer
Responsibilities and Job Descriptions:
Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.
Carry out installation both On Premise & Cloud in according to procedure and process.
Troubleshoot problems / errors encountered during installation.
Record all problems or errors that were encountered, including its resolution, where appropriate.
Record new customer requests as part of project handover documentation.
Conduct User Acceptance Test, User Training as per project methodology.
Provide Go-live support during system go live period.
Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined.
Perform other professional services duties as and when required.
Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team.
A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules.
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