Job Description

Help Desk Technician | Fremont, MI

Salary Range: $48,000 - $74,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Fremont, seeking experienced Help Desk Technicians to strengthen their teams.

The Opportunity

We are collaborating with multiple companies in Fremont seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues across office and production environments.
• Troubleshoot and resolve issues with specialized manufacturing software (e.g., MES, SCADA integrations) and shop floor equipment.
• Diagnose and repair industrial PCs, barcode scanners, label printers, and other production floor IT peripherals.
• Assist with network connectivity issues impacting critical production systems and data collection devices.
• Document support requests, resolutions, and contribute to the IT knowledge base for common manufacturing-related problems.
• Manage and track IT asset inventory, including hardware deployed on the production floor.
• Escalate complex technical issues to appropriate IT teams or external vendors, ensuring minimal disruption to manufacturing operations.

Recommended Qualifications

• Strong troubleshooting skills for hardware (PCs, peripherals, industrial scanners/printers), software (Windows OS, MS Office, manufacturing-specific applications), and basic network connectivity.
• Familiarity with IT systems common in manufacturing environments, such as ERP, MES, or SCADA applications.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly to non-technical production staff.
• Experience with IT service management (ITSM) software for incident tracking, resolution, and knowledge base utilization.
• Ability to prioritize and resolve technical issues efficiently in a fast-paced production environment to minimize operational downtime.

Bonus Qualifications

• Experience supporting ERP systems (e.g., SAP, Oracle) or MES software.
• Familiarity with industrial hardware (e.g., PLCs, HMIs, industrial PCs) or OT networks.
• Understanding of manufacturing processes and their IT/OT dependencies.
• Experience with ruggedized mobile devices or shop floor equipment.
• Awareness of manufacturing safety protocols and practices.

Job Titles That Should Apply

IT Support Technician, Technical Support Specialist, Service Desk Analyst, Desktop Support Technician, IT Support Analyst, Computer Support Specialist, End User Support Specialist, Help Desk Specialist

Why Pivot Group

The Pivot Group was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic—they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out. The Pivot Group offers resources to support your search—market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

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