Desktop Support Engineer Job at Noblesoft Technologies, Santa Clarita, CA

bG5RcFQ3OHc1cXdjSmVvSmZ0TXoyR2dp
  • Noblesoft Technologies
  • Santa Clarita, CA

Job Description

Title: Desktop Support Engineer- Windows, MAC and Linux End Points

Location : Santa Clara ,CA - Onsite

Job Description:

A Desktop Support Engineer who is responsible for troubleshooting and resolving issues for end users and executives/ VIPs. Issues can be related to installation, configuration, performance, functionality or compatibility of a product or service. They use various tools as a consumer such as In Tune, JAMF, SCCM, Ninja One, Active Directory, Azure Active Directory to identify the root cause and provide a solution or workaround.

Responsibility also includes ensuring the reliability, security, and performance of end points (Windows and MAC) and applications to meet the needs of our users and business operations.

Exp required- 5-8 years of exp.

Key Responsibilities:

  • Technical Proficiency: Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
  • Hardware Knowledge: Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
  • Software Applications: Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
  • Software solutions: JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory
  • Ticketing and Help Desk Platforms: ServiceNow and Jira Service Management or similar tools.
  • Networking Basics: Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
  • Remote Desktop Support: Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
  • Customer Service Skills: Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
  • IT Inventory: Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
  • Adaptability and Learning: Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
  • Team Collaboration: Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
  • Experience: Minimum 5 to 7+ years of experience as a Desktop Support Engineer

Job Tags

Work at office, Remote work

Similar Jobs

Genius Agency AI

Insurance Agent Job at Genius Agency AI

 ...Genius Agency AI is seeking a dedicated and knowledgeable Insurance Agent to join our dynamic team. In this role, you will be responsible for providing exceptional service to our clients by offering a range of insurance products tailored to their needs. The ideal candidate... 

TWO95 International, Inc

Sr. NetSuite Developer Job at TWO95 International, Inc

 ...Job Title: Sr. NetSuite Developer Location: Remote Work Type: 6+ Month Contract Rate: $Open /hr. Job Description: Perform functional configuration, system maintenance, and business process testing for ongoing projects and improvements Applies standard... 

J M Group Inc

MDM Technical Specialist Job at J M Group Inc

 ...operation, IBM MDM Stewardship Center installation and operation, WAS server administration, DB2 administration and SQL, Unix shell commands and VI editor, MQ/JMS configuration, Basic J2EE architecture knowledge, Knowledge of Quality Stage/Data Stage and... 

Nucor Rebar Fabrication Midwest LLC

Night Shift - Production Operator Job at Nucor Rebar Fabrication Midwest LLC

 ...conditions of the position, this is a safety sensitive position* Must be able to work overtime when required* Must be able to work any shiftMedical and dental are just the beginning. We value our teammates and offer benefits packages that also include profit sharing,... 

Job Bridge Global

School Nurse - Registered Nurse (RN) Job at Job Bridge Global

 ...School Nurse-Registered Nurse (RN) fora School Corporation located inGranger, IN. This a days only job. School Nurse - Registered...  ...Conditions: Primarily works in a school environment; may travel within the school district. May require flexible hours for...