Job Description

Job Title: Broadband Triage Engineer

Location: Philadelphia PA

Job Description:

Your daily tasks:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues identify root causes and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh DOCSIS Fiber LTE or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3 Athena QuickSight) to analyse data from millions of field devices delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What Youll Bring:

• Experience and strong ability in C/C Python and Linux experience. Youll also have experience with log management and analysis tools such as Elastic Stack (ELK) Splunk and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language such as Bash Python or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• SQL and/or Amazon Athena experience.

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